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Returns & Exchanges

Thank you for shopping with us at Ava & Alfie. While we hope you love every purchase, we understand that sometimes things aren't quite right. 

We have a 30 day returns policy, so if your product is in brand new condition (i.e. packaging is not damaged and product is not used) and it is not a custom-made product, we can make the arrangements for a refund or exchange. 

To begin the returns process, please find your original order confirmation email and reply to us from there with the following details:

  • Reason for the return
  • Images of the product / in the packaging to confirm the condition

    For returns and exchanges that are due to a change of mind, you will be responsible for paying for your own shipping costs to return the item to us. Shipping costs from the original purchase are also non-refundable.

    Furthermore, any shipping costs which were free as part of a promotional offer will be deducted from the refunded amount. An exception to this is orders of multiple items, where the value of the non-returned items still qualifies for the free shipping offer. 

    For more information, including on faulty goods, incorrectly supplied items, and partial refunds, please see our full Returns & Exchanges Policy.

    We will do our very best to help you.